Shipping and Returns Policy

Shipping & Returns

SHIPPING INFORMATION

We have a standard 48-72 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays.

Please review our shipping methods to receive an estimated timeframe of the delivery of your package.

SERVICEUSPS GROUNDUSPS EXPRESS
TIMEFRAME3-5 BUSINESS DAYS1-2 BUSINESS DAYS
COST$7.95$32.50

ORDER PROCESSING

Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays.

Please ensure billing and shipping address is the same to avoid being labeled fraudulent.

TRACKING INFORMATION

You will receive an email with a tracking number once your items have been shipped.

HAIR RETURN AND EXCHANGE POLICY

Due to the nature of the Virgin hair product, your order must meet Federal Health Regulations before requesting a return or exchange. All returns are processed within 1-2 business days upon notification. See terms and conditions for more information for packages that may qualify for this procedure. All sales are final.

RETURNS

See terms and conditions.

EXCHANGES

See terms and conditions.

RETURN AND EXCHANGE PROCEDURE

Blanc Noir New York, LLC, at its sole discretion, may exchange products under the following conditions:

  • Requests must be made within 3 business days of receipt of product(s).
  • Any exchange requested after 3 business days of receiving the product will not be honored.
  • We will not accept any merchandise, which has been used or altered in any way.
  • According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.
  • Product must be exchanged for something of equal or greater value.
  • In order to process an exchange, the product would need to be sent back at your expense. When requesting an exchange, Blanc Noir New York, LLC will send a return label to you via email address. This label should be printed and placed onto your package. Once your product has been received it will be examined thoroughly. If the product has been returned unused in its original condition, we will exchange the product for something of equal or greater value per your selection.
  • Exchanges are limited to two exchanges per order.
  • Customer is responsible for the reshipment cost as that is a separate service that has already been used.
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